Have Questions?

Frequently Asked Questions

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
What is the return policy?

Return & Exchange Policy

We accept returns and exchanges within 30 days of delivery.

  • Return shipping: Buyers are responsible for return shipping costs.
  • Condition: Items must be returned in their original condition. Any damage or wear may result in a deduction from your refund.
  • Digital files: Digital download files are non-returnable and non-exchangeable.

Questions? Contact us at DeMambaPrints@Outlook.com
What is your turnaround time?

All of the helmets, masks, and props are made to order according to size. It takes anywhere from 1 – 2 weeks to complete. Unless Otherwise stated. If processing time will exceed 2 weeks, we will notify you.
How do you measure head size?
  1. We use head circumference to size our helmets and masks.Wrap a flexible measuring tape (or a string) around your head just above the eyebrows and ears, and around the back where your head slopes up prominently from the neck. The goal is to measure the head at the spot where it has the largest circumference. If you used a string, measure the string in the spot you marked with a ruler or measuring tape.

2. If you are between sizes (for example, you measured 23.25 inches), always around up. In this case, you would order a size 24 inch.

3. There is no need to scale up for padding. Our helmets and masks are sized to include padding. We always recommend ordering the size you measured.
What materials do you use to make the Products?

Materials Used:

The majority of 3D printer filaments we use are made from Polylactic Acid (PLA), a thermoplastic aliphatic polyester. PLA is derived from non-toxic, renewable resources such as sugarcane through the fermentation of sugars, making it an environmentally friendly material. It has a melting temperature range of 157 to 170 °C (315 to 338 °F).

Our preferred PLA types include Bambulabs PLA Basic, Matte, Silk+, Carbon Fiber, and TPU variants.

In addition to PLA filament, we also use other materials such as elastic wig bands for head or neck straps, chiffon fabric for mesh coverings, and plastic fasteners.
What 3D printers/ Maker tools do you use?

Bambu Lab P1P and H2C 3D Printers

Other Maker Tools:

EUFY Make UV Resin Printer

Cricut Joy